FAQ

Orders & Products

What is the difference between a physical product and a digital download?

Physical products — such as apparel, mugs, and scripture card sets — are printed and shipped to your address. Digital products — such as planners and journals — are delivered electronically after purchase. Digital downloads do not require shipping and are available immediately after your order is confirmed. Each product page clearly states whether the item is a Physical product or a Digital Download.

How long does production take before my order ships?

Most physical products are made to order. Orders are sent to production within 1–2 business days. Made-to-order items generally require an additional 3–5 business days in production before shipment. Business days do not include weekends or holidays.

How long does shipping take after production?

After production, estimated U.S. delivery is 5–10 business days. Delivery dates are estimates and are not guaranteed. Carrier delays, weather, and holidays can affect delivery. International shipping is not currently offered.

My order has multiple items. Will they arrive together?

Not necessarily. Products may be fulfilled by different production partners. If your order contains multiple items, they may ship separately with separate tracking numbers. This is normal and does not indicate a problem with your order.

Apparel

How do I choose the right size?

Each apparel product page includes a size guide based on the specific garment used. We recommend reviewing it before ordering, as sizing can vary between styles. If you are between sizes, we suggest sizing up for a more relaxed fit. Because our apparel is made to order, we encourage you to check the size guide carefully before purchasing.

Issues & Returns

My item arrived damaged or incorrect. What should I do?

Email us at support@reallifefaith.shop within 14 days of delivery. Please include your order number and clear photos of the product, the defect or issue, and the packaging. We will review and explain the available resolution, which may include a replacement, correction, store credit, or refund.

Can I return or exchange my order?

Eligible return requests must be submitted within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition. Because most of our products are made to order, made-to-order and personalized items are non-returnable and non-refundable except where the product arrives damaged, defective, misprinted, or materially different from what was ordered. Size exchange and color-preference return requests are considered on a case-by-case basis — please contact us before sending anything back. See our full Refund Policy for details.

Digital Downloads

How do I access my digital download after purchase?

After your order is confirmed, you will receive an email with a download link sent to the address used at checkout. If you do not see the email, please check your spam or junk folder. If you still cannot locate it, contact us at support@reallifefaith.shop with your order number.

Can I save my digital files?

Yes. Once downloaded, you can save your files to your device, cloud storage, or a compatible app. We recommend saving a backup copy for future access, as download links may expire.

What can I use my digital download for?

All digital products are licensed for personal use only. You may print and use them for your own personal devotion, journaling, or home use. Redistribution, resale, commercial use, or sharing the files publicly is not permitted.

Contact & Support

How do I contact Reallife FAITH?

You can reach us by email at support@reallifefaith.shop or by phone at (302) 607-8213. Our team is available Monday–Friday, 9 AM–5 PM ET. We do our best to respond within 1–2 business days. You can also use the contact form on our Contact page.